Returns and Refunds Policy

At Karu Cookware, customer satisfaction is our top priority. We offer a comprehensive warranty aligned with our fulfillment standards.

1. Damaged, Defective, or Incorrect Items (30-Day Guarantee): If your item arrives damaged, defective, incorrect, or is lost in transit, please contact Karu Cookware support within 30 days of delivery at support@karucookware.com with your order number and clear photographs. We will arrange a free replacement or full refund without requiring a return of the item.

2. Standard Returns & Buyer Remorse (10-Day Window): If you wish to return an item for exchange or personal preference, items must be dispatched back to us within 10 days of delivery. Items must be unused, in original condition, and in original packaging. The customer is responsible for return shipping costs. Once inspected, refunds are processed to your original payment method within 5-7 business days.