Privacy policy

Last updated: June 9, 2026

Introduction

LUHOM respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit our website, create an account, place an order, contact us or use our services.

LUHOM operates as an online storefront and marketplace-style intermediary for interior lighting and accessories. Certain products, payments, fulfillment, delivery, returns or support services may be provided by trusted third-party partners.

1. Information we collect

The information we collect depends on how you interact with LUHOM. We collect information you provide directly, information collected automatically, and information from partners who help us operate the Storefront.

Account and Profile Information: Name, email address, phone number, username, password credentials, registered addresses, and account preferences.
Order and Delivery Information: Products purchased, order numbers, transaction history, delivery address, delivery status, returns details and customer service records.
Payment Information: Billing details and payment information necessary to process a transaction. Full card details are processed by our payment processors and are not stored by LUHOM.
Communications: Messages, reviews, photos, claim details or other information you send via email, forms, chat, social media or support channels.
Device and Usage Information: IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, dates and times of visits, shopping cart activity, and interactions with products or content.
Third Party Information: Updated delivery information from carriers, fraud prevention signals, social login details if you use a social account, or information from service providers where permitted by law.
2. How we use personal information

We use personal information to operate, protect and improve LUHOM, including to:

Create, verify, secure and manage customer accounts.
Process orders, payments, refunds, returns, warranties and delivery updates.
Provide customer support and respond to questions, comments, complaints or disputes.
Personalize product recommendations, content, offers and shopping experiences.
Send service messages, order notifications, policy updates and marketing where permitted.
Measure storefront performance, improve products, and perform analytics.
Detect, investigate and prevent fraud, abuse, security incidents and illegal activities.
Comply with tax, customs, accounting, consumer protection and other legal obligations.
3. How we share information

We do not sell personal information for money. We share information only as necessary to operate LUHOM, carry out transactions, comply with the law, or as directed or consented by you.

Payment, Fraud, and Risk Partners: To authorize payments, prevent fraud, process refunds, and secure transactions.
Fulfillment and Logistics Partners: To ship orders, provide tracking, process returns, handle customs, and support delivery claims.
Technology and Support Providers: To host the storefront, provide analytics, send emails, operate customer service tools, and maintain our systems.
Marketing and Analytics Partners: To understand storefront activity and show relevant offers, subject to cookie preferences and applicable law.
Third-Party Vendors or Suppliers: When necessary to fulfill a product order, resolve a product problem, or provide after-sales support.
Legal, Security and Corporate Transfers: To comply with valid legal process, protect rights and security, enforce our terms, or support a merger, acquisition, financing or sale of business assets.
4. Cookies and similar technologies

We use cookies, pixels, local storage and similar technologies to keep the storefront functioning, remember shopping cart and account settings, measure performance, understand how visitors use LUHOM, and support marketing.

Some cookies are essential; others may only be used where permitted by law or based on your preferences.

You can control cookies through your browser settings. Blocking certain cookies may affect functionality such as login, cart persistence, payment or personalization.

5. Data retention

We retain personal information for as long as necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. When information is no longer needed, we delete, anonymize or securely isolate it until deletion is possible.

6. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure. No Internet transmission or storage system is perfectly secure, so please use strong passwords and keep your account details confidential.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict or receive a copy of your personal information. You may also have the right to object to certain processing, withdraw your consent, opt-out of marketing or opt-out of targeted advertising or data sharing where applicable.

You can unsubscribe from marketing emails using the link in these messages. To make another privacy request, contact us using the contact details below. We may need to verify your identity before processing certain requests.

8. Regional notices

If you are located in the European Economic Area, the United Kingdom, California, another U.S. state with privacy laws, Brazil, Mexico, or another region with specific privacy rights, local law may provide additional rights or require specific legal bases for processing.

We will respond to verified privacy requests within the time period required by applicable law. You may also have the right to lodge a complaint with your local data protection authority or appeal a decision relating to privacy rights where local law provides for this.

9. International transfers

LUHOM, our suppliers and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legal transfer mechanisms.

10. Children and minors

LUHOM is intended for adults. We do not knowingly collect personal information from children under 13 and do not knowingly sell products to minors where prohibited by law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third Party Links and Services

Our storefront may contain links to third-party websites, payment processors, carriers, social platforms or partner services. Their privacy practices are governed by their own policies, and not by this Privacy Policy.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. When we make material changes, we will take reasonable steps to notify you.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@luhom.com.