Returns and Refunds Policy

Contact Karu Cookware before returning any item. For a standard return, submit the request within 10 calendar days of delivery. The item must be unused, in its original condition, and securely packaged. Return shipping is paid by the customer unless we confirm otherwise. Do not send an item back without return instructions.

If an item arrives damaged, defective, incorrect, incomplete, or is lost in transit, contact us within 30 calendar days of delivery with your order number and clear photos or video where relevant. We will review the case and may offer a refund or replacement. For approved damaged, defective, or incorrect-item claims, we will provide the appropriate return or replacement instructions.

For United States and United Kingdom orders, contact us if delivery exceeds 30 days from dispatch so we can investigate. Orders may be cancelled for a full refund before dispatch. We cannot approve a refund where tracking confirms delivery, or where a delay or non-delivery results from an incorrect address, an unclaimed or refused package, or customs processing.

Approved refunds are issued to the original payment method within 10 business days after approval and, where a return is required, after the item has been received and inspected.

To start a request, email support@karucookware.com.